Simulated workplaceCAQA Sentinel Defence Support Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Contracts and Finance

Prepare the August simulator support performance report

You are the Contracts Officer in Contracts and Finance.

Advanced4 to 5 hours8 tasks
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The situation

What has happened

The monthly performance report for the simulator support contract is due to the customer on 14 September. The contract measures availability, priority 1 response time and preventive maintenance completion, and requires a deliverables table and a cost summary. In August the FS-02 motion fault and the GT-04 sound fault reduced availability below the target. The Maintenance Work Orders system holds the closed work orders, the Contract Deliverables Tracker holds every deliverable with its status, and Sonia Ferreira has sent the cost figures by cost centre. The report must reconcile to those sources and be approved by Marcus Thorne before it is submitted.

Your brief. Prepare the August report using the Monthly Contract Performance Report Template so that every figure traces to a source record, performance against each measure is stated with a variance explanation, deliverables and costs are accurate, and the report is ready for general manager approval.
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Tasks

Deliverables

  • Completed August performance report
  • Availability and response time calculation with source work orders
  • Cost summary with variance explanations
  • Briefing note for the General Manager
  • Updated tracker record

Documents to use

Systems to use

Contract Deliverables Tracker

Every deliverable and performance measure owed under each contract, with due date, owner and acceptance status.

Maintenance Work Orders

Preventive and corrective maintenance tasks on simulators, plant, vehicles and materials handling equipment at every site.

WHS Incident and Hazard Register

Register of every injury, near miss, hazard, property damage event and security event across all sites with investigation and action status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Defence Training Package as at 10 September 2026.

DEFPBC005Operate a Performance Based Contract
DEFPBC003Establish a Performance Based Contract performance measures hierarchy
DEFFIN018Prepare reports on organisational operating costs
DEFFIN025Process financial transactions
DEFFIN003Ensure financial data quality

Qualifications

DEF40917Certificate IV in Performance Based Contracting
DEF40817Certificate IV in Defence Financial Administration
Assessor notes

What to look for

Evidence guide

Check that every figure in the report can be traced to a work order, tracker record or cost figure, that availability is calculated from closed work orders only and the method is shown, that variances above five percent are explained and that the report follows the template structure and approval path. The briefing note should anticipate customer questions rather than repeat the report.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.