Quality and Integrated Management System Policy

Purpose. Commits the business to a single integrated management system that delivers contracted work to the agreed standard and provides evidence that it has done so.

1.Commitment

The business will deliver every contracted service to the specification, measure and time agreed with the customer. It will maintain an integrated management system that combines quality, safety, security and environmental requirements in one set of controlled documents. Managers will use the system to plan, do, check and improve the work of their departments.

2.Controlled documents

Every policy, procedure, form, template, register and plan is a controlled document with a document code, an owner, a version, an approval date and a review date. Only the current version held in the document library will be used. Superseded versions will be marked and retained, never deleted.

3.Records

Records will be complete, legible, dated and attributable to the person who made them. Records that support explosive ordnance custody, contract deliverables and safety will be retained for the period specified in the records schedule. Corrections will be made by striking through and initialling, never by erasing.

4.Non-conformance and improvement

Any output that does not meet its specification, and any departure from a procedure, will be recorded as a non-conformance. Root cause will be identified and corrective action assigned to a named person with a due date. Trends will be reviewed at the monthly management review.

5.Audit

Every department will be audited internally at least once a year against this system and its contract obligations. Findings will be tracked to closure in the corrective action list. External audits by the customer and by regulators will be supported with full access to records.